Nick Lyons, the founder of Kaptur Software and No Letting Go, is a standout figure in the property reporting industry with his sharp business insight and strategic thinking, often visualised on his favourite whiteboard. His role at No Letting Go, the UK’s largest inventory company, has deepened his understanding of the industry. Nick is adept at distilling complex market trends into actionable strategies. His approach to leadership blends expertise, innovation, and a sense of fun. More than just a businessman, he’s a forward-thinker, bringing a dynamic energy and enthusiastic commitment to turning innovative ideas into reality in property management and software development.

Nicole Hazell, the spirited Customer Success Manager at Kaptur Software, is a maestro of client satisfaction. With a background at Zero Deposits, she’s perfected the art of turning customer queries into smiles. Her mission? 100% client happiness. Nicole’s approach is a blend of empathetic listening and lightning-fast problem-solving, often leaving clients wondering if she has a sixth sense of customer needs. She’s not just solving issues; she’s crafting experiences, making each interaction feel like a visit to a favourite café. Her motto: “A satisfied customer is the best business strategy of all,” a philosophy she lives by, one delighted client at a time.

Debbie Chapman, the Kaptur product coordination maestro, is the Swiss Army knife of the team, having stood by Nick Lyons through more roles and years than she’d willingly count. At No Letting Go and Kaptur, she’s been the go-to for wisdom, organisation, and a history lesson. Her ability to juggle roles with the grace of a seasoned acrobat is legendary. Debbie’s vast experience is only matched by her brilliant organising skills and ever-present, heartwarming smile. She’s not just an employee; she’s an encyclopedia of company lore and the epitome of loveliness. Debbie’s mantra: “Experience guides, organisation binds, and kindness triumphs.”

Martina Rubino is a Marketing Executive with a straightforward yet effective approach to her work. Her passions span photography, hiking, reading, and PlayStation games, reflecting a well-rounded personality. Driven and organized, Martina is known for her loyalty and her consistently positive and happy outlook on life. A fun fact about her is the playful warning she gives her friends: “it’s only a 20-minute walk” might mean anything from a straightforward stroll to a four-hour adventure. In marketing, Martina lives by a principle that highlights her understanding of the field’s human aspect: “Many companies have forgotten they sell to actual people. Humans care about the entire experience, not just the marketing or sales or service. To really win in the modern age, you must solve for humans.” This belief underpins her approach, blending data-driven strategies with creative solutions to forge connections that matter.

Demi Limberti, the customer support ace at Kaptur Software, is a wizard when it comes to problem-solving. She lives by the philosophy: “No problem left unsolved!” Demi’s clients half-believe she owns a ‘Solve-It’ wand, given her knack for unwinding even the most complex issues. Her approach is part detective work and part enjoyable gossip session, making each interaction effective and engaging. With a blend of sharp insight and a love for a good chat, Demi doesn’t just address problems; she transforms them into showcases of exceptional customer service, leaving every client satisfied and smiling.

Jay Kerai, the all-knowing customer support and inventory reporting guru at Kaptur Software, is a beacon of solutions and positivity. With years of invaluable experience at No Letting Go, she embodies “been there, solved that.” There isn’t a challenge Jay hasn’t met with her signature smile and a can-do spirit that’s as infectious as it is inspiring. Known for her encyclopedic knowledge and wizard-like problem-solving skills, Jay approaches every query with a blend of expertise and enthusiasm. Her motto: “If there’s a problem, I’ve got a smile and a solution!” Jay doesn’t just fix issues; she brightens days, making her an indispensable part of the Kaptur team.

Anto Gentile, the Argentinian maestro and Project Manager at Kaptur, is the guiding star behind the software’s evolution. She’s nurtured Kaptur from a mere concept to the powerhouse it is today, herding software development teams with the patience of a saint and the skill of a master conductor. Anto’s passion for Kaptur is as fiery as her heritage, often working tirelessly to ensure the product shines for every user. Known for her fabulous personality and an unwavering dedication to excellence, she makes project management seem like an art form. Her motto: “With passion and patience, we craft perfection.” Anto isn’t just managing projects; she’s orchestrating a software symphony.