Nick Lyons, the founder of Kaptur Software and No Letting Go, is a standout figure in the property reporting industry with his sharp business insight and strategic thinking, often visualised on his favourite whiteboard. His role at No Letting Go, the UK’s largest inventory company, has deepened his understanding of the industry. Nick is adept at distilling complex market trends into actionable strategies. His approach to leadership blends expertise, innovation, and a sense of fun. More than just a businessman, he’s a forward-thinker, bringing a dynamic energy and enthusiastic commitment to turning innovative ideas into reality in property management and software development.

Nicole Hazell, the spirited Customer Success Manager at Kaptur Software, is a maestro of client satisfaction. With a background at Zero Deposits, she’s perfected the art of turning customer queries into smiles. Her mission? 100% client happiness. Nicole’s approach is a blend of empathetic listening and lightning-fast problem-solving, often leaving clients wondering if she has a sixth sense of customer needs. She’s not just solving issues; she’s crafting experiences, making each interaction feel like a visit to a favourite café. Her motto: “A satisfied customer is the best business strategy of all,” a philosophy she lives by, one delighted client at a time.

Debbie Chapman, the Kaptur product coordination maestro, is the Swiss Army knife of the team, having stood by Nick Lyons through more roles and years than she’d willingly count. At No Letting Go and Kaptur, she’s been the go-to for wisdom, organisation, and a history lesson. Her ability to juggle roles with the grace of a seasoned acrobat is legendary. Debbie’s vast experience is only matched by her brilliant organising skills and ever-present, heartwarming smile. She’s not just an employee; she’s an encyclopedia of company lore and the epitome of loveliness. Debbie’s mantra: “Experience guides, organisation binds, and kindness triumphs.”

Martina is Kaptur’s Marketing Executive, bringing a refreshingly human approach to everything she does. With a passion for storytelling, strategy, and all things creative, she believes the best marketing doesn’t just sell—it connects. Her philosophy? “Many companies have forgotten they sell to actual people. To really win in the modern age, you must solve for humans.” It’s this mindset that fuels her work across campaigns, content, and customer engagement.

Outside of marketing, Martina swaps analytics for adrenaline—her idea of fun is a four-hour cycle ride (at minimum), often sold to friends as “just a quick spin with coffee and cake at the end.” Her weekends are powered by two wheels, good company, and a healthy dose of mischief.

Joe leads all things commercial at Kaptur, heading up sales, marketing, customer support, and retention. With a background spanning recruitment in the facilities management sector, four years at No Letting Go, and a recent role as Customer Success Manager for a $250m SaaS business in the cleaning and security space, Joe brings a sharp understanding of both people and platforms.

This marks Joe’s second stint with the business—his “Take 2”—and he’s hoping it lands more like The Godfather Part II than Jaws 2. With a strong focus on growth and delivering value to clients, he’s passionate about helping property professionals succeed through smart tech, brilliant service, and clear communication.

Outside the office, Joe can usually be found (optimistically) working on his golf game, keeping fit, or cheering on Arsenal, with unwavering loyalty and just a bit of heartbreak.

Demi Limberti, the customer support ace at Kaptur Software, is a wizard when it comes to problem-solving. She lives by the philosophy: “No problem left unsolved!” Demi’s clients half-believe she owns a ‘Solve-It’ wand, given her knack for unwinding even the most complex issues. Her approach is part detective work and part enjoyable gossip session, making each interaction effective and engaging. With a blend of sharp insight and a love for a good chat, Demi doesn’t just address problems; she transforms them into showcases of exceptional customer service, leaving every client satisfied and smiling.

Claire knows proptech inside and out. Before joining Kaptur, she spent seven years at TecLet as Customer Support Manager, leading a busy team and becoming the go-to person for everything from bug fixes to platform know-how. She’s all about solving problems fast, making processes smoother, and helping users get the best out of their software.

Claire actually started her journey with No Letting Go over a decade ago in the ops team—so joining Kaptur feels like coming home (with a lot more tech). She loves digging into data, finding smart solutions, and being the friendly face people turn to when they need help.

Outside of work, Claire’s a true foodie who’s always on the lookout for her next great meal. She also loves reading, long countryside walks, and exploring new places on holiday. Most importantly, she’s got a boxer dog called Tyson who completely runs the show.

Rob brings over 25 years of PropTech experience to Kaptur, leading product development with a focus on smart enhancements, powerful automations, seamless integrations, and future-ready AI. Before joining the team, Rob spent two decades at Aspasia (later Qube SLM, then MRI SLM), where he helped build and evolve a leading Sales, Lettings, Property Management, and Client Accounting platform—rising from developer to Head of Development and Operations.

Following that, he spent seven years as Director of Software at Leaders Romans Group (LRG), where he built and led a development team delivering tenancy onboarding tools, prospect management systems, MI dashboards, a multi-brand website platform, and more.

Now at Kaptur, Rob is on a mission to help shape the platform into the best-in-class solution for modern property professionals. Why did he join? “I was desperate 😃…to work on a genuinely great application, in a company whose culture and values align with mine.”

Off the clock, Rob’s hobbies are as high-octane as his CV—from track days and road trips (including 100+ laps of the Nürburgring), to camper van touring, e-mountain biking, photography, aviation, and sourdough baking. Just don’t challenge him to a BBQ unless you’re ready to eat well.

Jay Kerai, the all-knowing customer support and inventory reporting guru at Kaptur Software, is a beacon of solutions and positivity. With years of invaluable experience at No Letting Go, she embodies “been there, solved that.” There isn’t a challenge Jay hasn’t met with her signature smile and a can-do spirit that’s as infectious as it is inspiring. Known for her encyclopedic knowledge and wizard-like problem-solving skills, Jay approaches every query with a blend of expertise and enthusiasm. Her motto: “If there’s a problem, I’ve got a smile and a solution!” Jay doesn’t just fix issues; she brightens days, making her an indispensable part of the Kaptur team.

Anto Gentile, the Argentinian maestro and Project Manager at Kaptur, is the guiding star behind the software’s evolution. She’s nurtured Kaptur from a mere concept to the powerhouse it is today, herding software development teams with the patience of a saint and the skill of a master conductor. Anto’s passion for Kaptur is as fiery as her heritage, often working tirelessly to ensure the product shines for every user. Known for her fabulous personality and an unwavering dedication to excellence, she makes project management seem like an art form. Her motto: “With passion and patience, we craft perfection.” Anto isn’t just managing projects; she’s orchestrating a software symphony.