FAQ

Kaptur supports UK letting agents (from single-branch to national networks), block managers, Build-to-Rent and corporate landlords, plus specialist inspection providers.

Guided templates in the mobile app (including offline mode) let you capture notes, high-res photos and on-site signatures in one go; everything auto-syncs to secure cloud storage with real-time updates. You can reuse data across 100+ report types, bulk-schedule visits, and push reports through integrations like Reapit and The Depositary for instant sharing.

Konnect lets you instantly outsource reports to the No Letting Go network  so you can handle peaks, holidays, or rapid growth without hiring.

By letting you outsource inspections to No Letting Go’s nationwide network—400+ qualified experts—directly from Kaptur, so you can handle peaks, holidays, or new branches without hiring, keep your own branding and workflows, and scale up or down in moments. With one click, you can outsource a single job, cover peak/holiday periods, or use Konnect as an extension of your team—no hiring or training required.

With structured, evidence-first reports with hi-res and time-stamped photos, digital signatures, secure lifetime storage, 100+ audit-ready templates, and integrations. You can also order Safe2 certificates directly in Kaptur, and use Konnect for on-demand capacity so mandatory checks never slip.

Kaptur offers comprehensive support and training resources, including a quick and easy onboarding process, a dedicated account manager, and live customer support.

Kaptur produces clear, evidence-first reports with structured templates, high-resolution photos and digital/on-site signatures. Reports are easy for adjudicators and claim handlers to navigate, strengthening your position in TDS/DPS/mydeposits cases.

Yes. We’ll set up and brand your report templates for you (logo, colours, look & feel), then you can fine-tune them in our bespoke template builder, tailoring sections (e.g., rooms/areas) and their sequence to match your processes across 100+ report types.

We offer monthly subscriptions based on the number of properties you manage, with clear upgrade paths as your property count grows. You can view all options on our Pricing page.

We can bulk-import property addresses and let you attach older reports as PDFs to new jobs (visible in the job’s Library). We follow GDPR with secure, purpose-limited retention (see our Privacy Policy).

More questions? Please contact us via the Contact Us page.

No. You can use the mobile app on your phone or tablet (works offline) to capture photos, tick items, add notes and get signatures in one visit; everything syncs to the cloud. You can then log into Kaptur web to review, edit, add any missing photos or notes, and finalise/share the report with your tenants.

Absolutely. Use Kaptur’s DigiSign feature to capture signatures on-site (right on your phone/tablet) or remotely via a secure link—no app needed for the tenant. They review the report, sign, and Kaptur records the time-stamp and sign-off inside the report, creating a clear audit trail.

Yes. You can order Safe2 certificates (Gas Safety, EICR, EPC) directly in Kaptur and store them with your reports. Through Konnect, you can also request Legionella risk assessments from No Letting Go—keeping compliance tasks and documents neatly in one place.

You’ll have structured evidence with time-stamped photos, descriptions, and signed records. Kaptur produces reports that are easy for adjudicators and claim handlers to navigate, strengthening your position in TDS/DPS/mydeposits cases.

Very easy. Start by choosing a monthly plan and installing the mobile app. Our Kaptur Klassroom walks you through everything—setup, creating/editing reports, using digisign, and best practices. We also have a knowledge base with articles, FAQs, and video tutorials. If anything isn’t working, our support team is here to help.