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The Renters’ Rights Act is accelerating a shift the sector can’t ignore: good records are no longer optional. With Section 21 being removed and greater reliance on Section 8, agencies must be able to evidence events clearly. What happened, when it happened and who agreed to it all need to be provable. This is not about adding new tasks. It is about doing familiar work to a stricter evidential standard and within tighter timeframes.
That is the reality Kaptur was built for. Lettings teams need reporting that can be produced quickly, looks the same regardless of who completes it, and can be pulled instantly when queries arise. Inventories, check ins, check outs and routine property visits should follow a consistent structure and level of detail across every branch and every staff member.
Even well organised teams face pressure points. Month end surges, student changeovers, portfolio growth and staff leave all compress diaries. Rather than accepting delays or asking teams to stretch themselves thin, Kaptur users can add capacity by switching on Konnect. The output stays the same, the standards stay the same, but the work is delivered through the No Letting Go network and booked directly within Kaptur.
What this looks like in practice
- Extra capacity without recruitment
Cover peak periods and absences without increasing headcount. - Reports you can rely on
Structured guidance, time stamped images, signatures captured on site and your branding throughout. - A single workflow
Book, monitor and receive reports in Kaptur while allocation and quality checks happen behind the scenes.
Why timing matters
The Renters’ Rights Act raises expectations in two key areas: speed and strength of evidence. Delivering reports on time while maintaining detail becomes difficult when workloads spike. Kaptur ensures consistency in what is produced. Konnect helps maintain momentum. Together they reduce the need to compromise between pace and quality.
How most teams begin
Agencies usually start by stress testing three core areas:
- Renewal confidence
Are Gas Safety, EICR and licensing dates visible in one place, with clear responsibility and practical reminders? - Consistency of evidence
Do reports written by different staff read the same, using consistent terminology and comparable photo sets? - Speed of retrieval
How quickly can you supply the most recent inspection, certificate or check out when requested?
If any of these feel uncertain, Kaptur and Konnect close the gaps without the need for a major operational overhaul.
Free resource: everything you need in one place
To support planning, we have published a free whitepaper that brings together key duties, timelines and common pitfalls. It also includes a simple pressure test your team can run this month.
Download the whitepaper for free:
https://kaptursoftware.co.uk/letting-agent-compliance-guide-2026-free-whitepaper-download/