# FAQ

> Source: https://kaptursoftware.co.uk/faq/
> Author: Lukasz Kaminski
> Published: 2023-10-09T10:26:09+00:00
> Modified: 2025-09-26T14:20:30+00:00

Have questions about Kaptur software? Our FAQ provides clear answers for property managers and landlords regarding our property management software.

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content_alignment="default" mobile_content_alignment="inherit" link_target="_self" text_content="Discover everything you need to know with our comprehensive FAQs."][/split_line_heading][/vc_column_inner][/vc_row_inner][/vc_column][vc_column column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="right" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" gradient_direction="left_to_right" overlay_strength="0.3" width="1/2" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" column_padding_type="default" 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## Got Questions? We Have Answers.

[/nectar_highlighted_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" column_padding_type="default" gradient_type="default"][split_line_heading animation_type="line-reveal-by-space" font_style="p" line_reveal_by_space_text_effect="default" stagger_animation="true" content_alignment="default" mobile_content_alignment="inherit" link_target="_self" text_content="Welcome to our FAQ page, where we provide answers to the most common queries about Kaptur. Whether you're a property professional or a landlord, we're here to address your concerns and help you make the most of our solutions. If you can't find the information you need here, feel free to get in touch with our dedicated support team, and we'll be happy to assist you further." font_size="1.2vw" max_width="90%" font_line_height="1.8" font_size_tablet="16px"][/split_line_heading][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type="full_width_content" full_screen_row_position="middle" column_margin="default" equal_height="yes" content_placement="middle" column_direction="default" column_direction_tablet="default" column_direction_phone="default" scene_position="center" top_padding="6%" bottom_padding="12%" left_padding_desktop="25%" constrain_group_2="yes" right_padding_desktop="25%" left_padding_tablet="20%" constrain_group_4="yes" right_padding_tablet="20%" left_padding_phone="24px" constrain_group_6="yes" right_padding_phone="24px" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" zindex="10" overflow="visible" advanced_gradient_angle="0" overlay_strength="0.8" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" parallax_bg="true" parallax_bg_speed="fast" shape_type="" gradient_type="default"][vc_column column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" advanced_gradient_angle="0" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" gradient_type="default"][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" bottom_padding="3%" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" centered_text="true" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" advanced_gradient_angle="0" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" gradient_type="default"][nectar_highlighted_text scribble_color="#419457" style="scribble" scribble_shape="squiggle-underline" scribble_thickness="thick" scribble_speed="1.8s" scribble_easing="ease_in_out" custom_font_size="3vw" id="circle-highlight2" font_line_height="1.4" font_size_tablet="4vw" font_size_phone="5vw"]

## General FAQ

[/nectar_highlighted_text][/vc_column_inner][/vc_row_inner][toggles style="minimal_shadow" accordion="true" accordion_starting_functionality="default" border_radius="none"][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="Who is Kaptur designed for?"][vc_column_text]Kaptur supports UK letting agents (from single-branch to national networks), block managers, Build-to-Rent and corporate landlords, plus specialist inspection providers.[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="How does Kaptur streamline property data collection?"][vc_column_text]Guided templates in the mobile app (including offline mode) let you capture notes, high-res photos and on-site signatures in one go; everything auto-syncs to secure cloud storage with real-time updates. You can reuse data across 100+ report types, bulk-schedule visits, and push reports through integrations like **Reapit** and **The Depositary** for instant sharing.[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="What is Konnect and when would I use it?"][vc_column_text]Konnect lets you instantly outsource reports to the No Letting Go network  so you can handle peaks, holidays, or rapid growth without hiring.[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="How can Konnect help scale my business?"][vc_column_text]By letting you outsource inspections to **No Letting Go**’s nationwide network—400+ qualified experts—directly from Kaptur, so you can handle peaks, holidays, or new branches without hiring, keep your own branding and workflows, and scale up or down in moments. With one click, you can outsource a single job, cover peak/holiday periods, or use **Konnect** as an extension of your team—no hiring or training required.[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="default" heading_tag_functionality="default" title="How does Kaptur ensure industry compliance?"][vc_column_text]With structured, evidence-first reports with hi-res and time-stamped photos, digital signatures, secure lifetime storage, 100+ audit-ready templates, and integrations. You can also order** Safe2** certificates directly in Kaptur, and use **Konnect** for on-demand capacity so mandatory checks never slip.[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="default" heading_tag_functionality="default" title="What support and training does Kaptur offer?"][vc_column_text]Kaptur offers comprehensive support and training resources, including a quick and easy onboarding process, a dedicated account manager, and live customer support.[/vc_column_text][/toggle][/toggles][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" top_padding="12%" bottom_padding="3%" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" centered_text="true" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" advanced_gradient_angle="0" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" gradient_type="default"][nectar_highlighted_text scribble_color="#419457" style="scribble" scribble_shape="squiggle-underline" scribble_thickness="thick" scribble_speed="1.8s" scribble_easing="ease_in_out" custom_font_size="3vw" id="circle-highlight2" font_line_height="1.4" font_size_tablet="4vw" font_size_phone="5vw"]

## Property Professionals FAQ

[/nectar_highlighted_text][/vc_column_inner][/vc_row_inner][toggles style="minimal_shadow" accordion="true" accordion_starting_functionality="default" border_radius="none"][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="How does Kaptur help with deposit disputes?"][vc_column_text]

Kaptur produces clear, evidence-first reports with structured templates, high-resolution photos and digital/on-site signatures. Reports are easy for adjudicators and claim handlers to navigate, strengthening your position in TDS/DPS/mydeposits cases.

[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="Can we customise reports to our brand and workflows?"][vc_column_text]Yes. We’ll set up and brand your report templates for you (logo, colours, look & feel), then you can fine-tune them in our bespoke template builder, tailoring sections (e.g., rooms/areas) and their sequence to match your processes across 100+ report types.[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="How much is a Kaptur subscription?"][vc_column_text]We offer monthly subscriptions based on the number of properties you manage, with clear upgrade paths as your property count grows. You can view all options on our [Pricing](https://kaptursoftware.co.uk/pricing-property-inventory-and-reporting-software/) page.[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="How does Kaptur handle data migration—importing historic reports/photos—and what are the data retention and GDPR safeguards?"][vc_column_text]We can bulk-import property addresses and let you attach older reports as PDFs to new jobs (visible in the job’s Library). We follow GDPR with secure, purpose-limited retention (see our [Privacy Policy](https://kaptursoftware.co.uk/wp-content/uploads/2024/04/Kaptur-Privacy-Policy-April-2024.pdf)).

More questions? Please contact us via the [Contact Us](https://kaptursoftware.co.uk/contact-us/) page.[/vc_column_text][/toggle][/toggles][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" top_padding="12%" bottom_padding="3%" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" centered_text="true" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" advanced_gradient_angle="0" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" gradient_type="default"][nectar_highlighted_text scribble_color="#419457" style="scribble" scribble_shape="squiggle-underline" scribble_thickness="thick" scribble_speed="1.8s" scribble_easing="ease_in_out" custom_font_size="3vw" id="circle-highlight2" font_line_height="1.4" font_size_tablet="4vw" font_size_phone="5vw"]

## Landlords FAQ

[/nectar_highlighted_text][/vc_column_inner][/vc_row_inner][toggles style="minimal_shadow" accordion="true" accordion_starting_functionality="default" border_radius="none"][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="Do I need special equipment to use Kaptur?"][vc_column_text]No. You can use the mobile app on your phone or tablet (works offline) to capture photos, tick items, add notes and get signatures in one visit; everything syncs to the cloud. You can then log into Kaptur web to review, edit, add any missing photos or notes, and finalise/share the report with your tenants.[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="Can tenants sign the reports?"][vc_column_text]Absolutely. Use Kaptur's DigiSign feature to capture signatures **on-site** (right on your phone/tablet) or **remotely** via a secure link—no app needed for the tenant. They review the report, sign, and Kaptur records the **time-stamp** and **sign-off** inside the report, creating a clear audit trail.[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="Can I sort compliance certificates through Kaptur?"][vc_column_text]Yes. You can order **Safe2** certificates (Gas Safety, EICR, EPC) directly in Kaptur and store them with your reports. Through **Konnect**, you can also request Legionella risk assessments from **No Letting Go**—keeping compliance tasks and documents neatly in one place.[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="How does Kaptur help with deposit disputes?"][vc_column_text]You’ll have structured evidence with time-stamped photos, descriptions, and signed records. Kaptur produces reports that are easy for adjudicators and claim handlers to navigate, strengthening your position in TDS/DPS/mydeposits cases.[/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h3" heading_tag_functionality="default" title="I’ve never done my own reports—how easy is Kaptur, and how do I get started?"][vc_column_text]Very easy. Start by choosing a monthly plan and installing the mobile app. Our **Kaptur Klassroom** walks you through everything—setup, creating/editing reports, using **digisign**, and best practices. We also have a **knowledge base** with articles, FAQs, and video tutorials. If anything isn’t working, our **support team** is here to help.[/vc_column_text][/toggle][/toggles][/vc_column][/vc_row][vc_row type="in_container" full_screen_row_position="middle" column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" scene_position="center" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" overflow="visible" overlay_strength="0.3" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none"][vc_column column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid"][nectar_global_section id="906"][/vc_column][/vc_row]